Here at Able Moving & Storage Inc. we understand that who we put in front of our customer is the single most important factor that will influence the outcome of your move. A few years ago I remember interviewing a salesperson that said the only difference in selling for different moving companies was the color of their trucks. I never forgot that statement because in my opinion the truck has nothing to do with making the customer happy. WhenI first started in the business in 1979 the truck I drove for my employer was a total piece of junk. I remember the look on customers faces when we pulled up in that antique. Admittedly their first impression of us was not good but within 15 minutes they knew we were there to work and not lollygag around on their dime. We always srtived to meet or beat the estimate and give the customer the best move we could deliver. Back then nobody went to the lengths that are available today to screen employees. For the last fifteen years we have practiced a very specific hiring procedure for every prospective employee. Prior to even accepting an application we run a background investigation to check for any prior issues that would disqualify the individual. After the prospective employee passes our background criteria we check references from prior employers. If the prospect is a driver there is a whole new set of federal regualtions we have to comply with as well as the prospect being cleared by our insurance company. We go to these lengths to put the best possible people in front of our customers because customer service is the our number one priority. Today with the internet there are more tools available for any employer to investigate prospective employees but a large number of moving companies don’t want to spend the time or money. An educated consumer needs to understand that the companies with the lowball rates and the roadside advertising are the ones to stay away from. If companies don’t do background investigations and they hire people with criminal backgrounds nobody should be surprised when bad things happen.
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